Reach the right team, check our response times, or find a quick answer below.
Our support team is available Monday–Friday. We aim to respond to general requests within one business day. Deliverability-critical and abuse reports are prioritized and typically handled faster. Customers on plans with a dedicated Service Level Agreement receive the response targets defined in that agreement.
Use the "Forgot password" link on the login screen to receive a reset email. If you don't receive it within a few minutes, check your spam folder or contact [email protected].
Deliverability depends on authentication (SPF, DKIM, DMARC), list quality and sending reputation. Make sure your domain is verified, your list is permission-based, and your bounce and complaint rates are low. Our team can review your setup — reach out to support.
Add the SPF, DKIM and DMARC DNS records shown in your dashboard's domain settings. Verification usually completes within a few minutes to a few hours depending on DNS propagation.
Email [email protected] and we'll provide our DPA. See our GDPR page for details.
Forward the message with full headers to [email protected]. Our Anti-Spam Policy explains how we investigate and enforce.